FAQs | Minzifa Suzani

Frequently Asked Questions

Genuine Craftsmanship: Discover authentic Uzbek Suzani embroideries, meticulously handcrafted by skilled artisans, showcasing the rich cultural heritage of Uzbekistan.
Unique Designs: Explore our curated collection featuring exclusive and unique designs inspired by Uzbek traditions, adding a touch of cultural elegance to your space.
Direct Artisan Support: Your purchase directly supports local artisans and their communities, promoting fair trade practices and sustaining traditional craftsmanship.
Secure Shopping: Shop with confidence on our secure online platform, ensuring a seamless and safe shopping experience with a commitment to your privacy.
Brand Experience: Immerse yourself in the Minzifa experience, including the Minzifa Boutique Hotel and adventure-packed MinzifaTravel agency, creating a holistic blend of cultural appreciation, hospitality, and exploration.
Global Shipping: Enjoy reliable worldwide shipping, bringing the beauty of Uzbek craftsmanship to your doorstep, no matter where you are.

We accept Visa, MasterCard and PayPal as payment methods for your convenient shopping.

For quicker delivery, we employ DHL services, while standard shipments are handled through Uzbekistan Post airmail. This ensures that you have the flexibility to choose between a faster, premium option and a reliable, standard delivery method based on your preferences and needs.

If you are experiencing payment issues, we recommend trying again shortly. In case the problem persists, please ensure that your account has sufficient balance. If difficulties persist, kindly reach out to us at msuzanishop.online@gmail.com to report the issue. We are here to assist you and can manually manage your order if necessary. Your satisfaction is our priority, and we appreciate your patience as we work to resolve any payment-related issues.

If the product you ordered isn’t quite what you expected, we understand, and we’re here to assist you. Please refer to the “Exchange & Return” section on our website for detailed instructions. Follow the outlined steps to initiate the exchange or return process. We value your satisfaction, and our dedicated team is committed to ensuring a smooth and hassle-free resolution to make sure you receive the product that meets your expectations. If you have any questions or need further assistance, feel free to reach out to our customer support team.

Estimated time for delivery inside Uzbekistan 1 or 2 business days. The delivery is complately free inside Uzbekistan.